BOIPE Limited (“BOIPE”, “we”, “us”, “our”) provides Emergency First Aid at Work training delivered through a blended online model.
Company Number: 14967484
ICO Registration Number: ZB649864
Contact details:
Address: Grove House, 1 Grove Place, Bedford, Bedfordshire, England, MK40 3JJ
Email: info@boipe.co.uk
Website: www.boipe.co.uk
We currently collect and process the following personal information:
- Name
- Email address
- Telephone number(s)
- Employer details (where applicable)
- Course attendance and assessment records
- Certification records
Where payment is made directly by an individual, payment information is processed securely by our payment provider. We do not store full card details.
We do not routinely collect special category data (such as medical information).
Most personal information we process is provided directly by you when:
- Registering for a course
- Being enrolled by your employer
- Accessing our online learning platform
- Attending a live online training session
We use your information to:
- Register you on a training course
- Provide access to course materials
- Deliver online and live training sessions
- Assess competence and record outcomes
- Issue and manage certificates
- Communicate important course information
- Maintain training records for compliance and audit purposes
- Manage invoicing and payment administration
We do not sell personal data.
Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:
Contractual Necessity
Processing is necessary to deliver the training service you or your employer has booked.
Legitimate Interests
We process data to operate a compliant first aid training business, maintain certification records, and meet quality assurance and regulatory requirements.
Consent
Where we send optional marketing or update communications, we rely on your consent. You may withdraw this at any time.
Live online training sessions may be recorded for:
- Quality assurance
- Assessment verification
- Regulatory audit purposes
Recordings are stored securely and are not publicly shared.
We use trusted third-party platforms to deliver our services:
- LearnWorlds – online course delivery and certification
- Zoom – live online training sessions
- Stripe – secure payment processing
- Google Workspace – secure storage and administration
These providers act as service providers supporting delivery of our training services.
We may share personal data with:
- Your employer (where they have arranged or paid for training)
- Trusted service providers used to deliver training and administration
- Regulatory or legal authorities where required by law
We only share information where necessary and appropriate.
Some of our service providers may process or store data outside the UK.
Where this occurs, appropriate safeguards are used in accordance with UK GDPR requirements, such as approved contractual safeguards.
Your information is stored securely using password-protected systems and secure cloud platforms.
Access is restricted to authorised personnel only.
We retain data only for as long as necessary:
- Certification records: retained long-term to allow verification of qualifications
- Assessment recordings: retained for up to 12 months
- Financial records: retained for at least 6 years in line with HMRC requirements
When data is no longer required, it is securely deleted.
Under data protection law, you have the right to:
- Access your personal information
- Ask us to correct inaccurate information
- Request deletion in certain circumstances
- Request restriction of processing
- Object to processing in certain circumstances
- Request transfer of your data (data portability)
You are not required to pay any charge for exercising your rights.
If you make a request, we will respond within one calendar month.
Please contact us at: info@boipe.co.uk
If you have concerns about how we use your personal information, please contact us first at:
info@boipe.co.uk
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk
We may update this policy from time to time. The latest version will always be available on our website.
