These Terms govern:
- Bookings for Emergency First Aid at Work courses delivered via our blended online model;
- Use of our website and online learning platform;
- Live online training sessions.
If you have entered into a separate written agreement with BOIPE (for example, a Master Services Agreement), that agreement shall take precedence.
Our Emergency First Aid at Work qualification consists of:
- An online learning module;
- An online summative assessment (minimum pass mark 80%);
- A live instructor-led session via video platform;
- A practical competence assessment.
Certification is awarded only where all required elements are successfully completed.
Bookings are made per delegate.
Payment is required at the time of booking unless otherwise agreed.
Prices are stated inclusive of VAT where applicable.
Your booking is confirmed once payment has been received and confirmation is issued.
If you are booking as an individual consumer, you have a statutory right to cancel within 14 days of purchase.
However:
By accessing the online learning content within this 14-day period, you agree that we may begin performance immediately. Once you have accessed the online course materials, you acknowledge that your right to cancel may be lost.
Nothing in these Terms affects your statutory rights.
5.1 Standard Cancellation
If you cancel more than 48 hours before your scheduled live session, we will offer a complimentary reschedule.
5.2 Late Cancellation or Non-Attendance
If you cancel with less than 48 hours’ notice or fail to attend your live session:
- BOIPE may offer one complimentary reschedule at its discretion;
- Where there are repeated late cancellations or non-attendance, we reserve the right to apply a rebooking fee of up to £25 to cover administrative and instructor costs.
5.3 Learner Responsibility
It is the learner’s responsibility to:
- Attend at the scheduled time;
- Ensure adequate internet access and equipment;
- Check booking confirmations and communications.
BOIPE is not responsible for missed sessions due to failure to check confirmation details or technical issues on the learner’s device.
The online module must be completed in full and the online assessment passed before certification is issued.
While the online module does not strictly have to be completed before the live session, failure to engage with the course materials may affect assessment outcomes.
Where a learner has not engaged in good faith with the course materials, BOIPE reserves the right to refuse complimentary reattendance or refund.
7.1 Competence Requirement
- Certification is subject to:
- Completion of the online module;
- Achieving at least 80% in the online assessment;
Demonstrating practical competence during the live session.
7.2 Minor Deficiencies
Where minor elements of competence are not demonstrated, learners may be invited to submit follow-up evidence (for example, a short video demonstration).
7.3 Major Fail
Where competence is not demonstrated to the required standard, BOIPE may offer one complimentary reattendance at a future live session.
Where a learner:
- Has not completed the online module; or
- Has not engaged in good faith; or
- Fails to demonstrate competence following a reattendance;
BOIPE reserves the right to decline further complimentary reattendance or refund.
BOIPE operates a “No Pass, No Pay” approach for learners who:
- Complete the online module;
- Attend the live session;
- Engage in good faith with the course.
Where competence is not achieved following remedial opportunities and/or reattendance, BOIPE may offer a refund at its discretion.
This policy does not apply in cases of repeated non-attendance, lack of engagement, or misuse of the booking process.
We aim to run all scheduled courses.
In rare circumstances (for example instructor illness or technical failure), we may reschedule a session.
Where BOIPE cancels a session and rescheduling is not suitable, a full refund will be provided.
Live sessions may be recorded for:
- Quality assurance;
- Assessment verification;
- Audit purposes.
By participating in the live session, you acknowledge that recording may take place.
Recordings are stored securely and are not publicly shared.
All course materials, online content, and training resources remain the property of BOIPE.
Learners are granted a non-transferable licence to use materials for personal learning only.
Materials may not be copied, shared, reproduced, or distributed without written permission.
We process personal data in accordance with our
Privacy Policy.
Our Privacy Policy forms part of these Terms and is available on our website.
Nothing in these Terms limits liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability which cannot legally be limited.
Subject to the above, BOIPE’s total liability arising from a booking shall not exceed the total fees paid for that booking.
BOIPE is not liable for indirect or consequential losses.
IWhere a business books on behalf of delegates and no separate written agreement exists, these Terms apply.
The business is responsible for ensuring that delegates comply with these Terms.
We may update these Terms from time to time. The version in force at the time of booking applies.
These Terms are governed by the laws of England and Wales.
